silent.link ↗
The customer journey · Current front end

Every step.One simple map.

How people buy, install and manage a silent.link eSIM. Follow the arrows; each small screen is a step in the journey.

08 flowsMapped from this checkout
21 September 2026

The big picture

ExploreChoose a planYour order pagePayInstall & use

↳ Keep your order link. Come back to check your balance, add credit or renew your number.

□ Screen or action   → Next step   ┆ Alternate path or problemRead the completed efficiency & recovery research ↗
Current paths below; v0.02 notes distinguish findings from proposals.
01

Buy an eSIM

Choose a plan, pay, and get connected.

New customer
  1. Home · /

    Choose your plan

    • Data only / data + SMS
    • Set your starting balance
    • Choose how to pay
  2. Order page

    Save your order link

    • Your private place to return
    • Payment opens on this page
  3. Payment window

    Pay the invoice

    • Bitcoin · Lightning
    • Monero · altcoins
    • Wait for payment confirmation
  4. Order page

    Get your eSIM

    • Payment received → preparing
    • QR code + manual setup details
    • Continue to installation ↓
Plan unavailable?Choose another plan. Failed checkout shows an error; retry from the plan.
Promo link?An eligible referral discount is applied before checkout. Payment fees and altcoin minimums can change the total.
02

Install & start using it

The setup happens on the customer’s phone.

After purchase
  1. Order page

    Get setup details

    • Scan the QR code
    • Or copy the manual settings
  2. Phone settings · off-site

    Add the eSIM

    • Use QR or manual setup
    • Follow the device instructions
  3. Phone · off-site

    Connect to a network

    • Use mobile data
    • Check FAQ if setup fails
  4. Order page

    Check your eSIM

    • View balance and SIM ID
    • View number, when included
    • Show setup details again
Already installed?The order page shows an activated state. “Show” reveals the setup details again.
Need help connecting?Open the FAQ for installation and network troubleshooting, then contact support if needed.
03

Come back to your eSIM

The saved order link is the way back in. No customer account signup.

Returning customer
  1. Saved bookmark / link

    Open your order

    • Use the unique order URL
    • The page checks order status
  2. Order page

    See your details

    • Balance · plan · SIM ID
    • Phone number, when included
    • Refresh to check again
  3. Choose your next step

    Manage your plan

    • Add balance → flow 04
    • Keep your number → flow 05
    • Check local rates → flow 07
Details unavailable?Balance can show “Unavailable”; use the refresh control to check again.
Lost or invalid link?The UI shows an invalid-link message or error page. Contact support; no self-service link recovery is shown.
04

Add more balance

Top up from the order page or the main navigation.

Existing eSIM
  1. Order page / navigation

    Open Top up

    • Use the Top up link
    • Go to /topup
  2. Top-up form

    Find your eSIM

    • Enter your SIM ID (IMSI)
    • It may already be filled in
    • Choose the amount to add
  3. Payment window

    Choose & pay

    • Bitcoin · Lightning
    • Monero · altcoins
    • Altcoins: minimum $10
  4. Top-up form / order page

    Check your balance

    • Payment event clears the form
    • Return using your saved link
    • Balance loads; refresh again if needed
Wrong SIM ID?Correct the number and try again. The form checks it before allowing payment.
Confirmation pageA separate “Topup was successful!” template exists. The front-end code does not establish every provider redirect; verify that handoff with the payment integration.
05

Keep your phone number

Renew the number lease before it expires.

Plans with a number
  1. Order page / navigation

    Open Renew

    • Use Renew number lease
    • Or visit /renew directly
  2. Renewal form

    Check your number

    • Enter or use the filled number
    • See the renewal price
    • See the current expiry date
  3. Payment window

    Pay for renewal

    • Choose your payment method
    • Complete the invoice
  4. Renewal form

    Check the new date

    • The form reloads number details
    • Return to your saved order link
Number not found?Correct the phone number. Payment controls stay disabled after a failed lookup.
Lease expires?The plan information says the number may be disconnected and reused. The eSIM continues as data only.
06

Buy several eSIMs

One purchase for multiple eSIMs.

Bulk customer
  1. Bulk page · /bulk

    Build your order

    • Choose a plan
    • Set balance and quantity
    • Review the total / discount
  2. Order page

    Save the bulk order link

    • Payment method chosen on the bulk page
    • Payment opens automatically here
  3. Payment window

    Pay & wait

    • Complete the invoice
    • Order becomes available
  4. Bulk order page

    Download the eSIM list

    • See the order status
    • Download the CSV file
    • Use the included eSIM details
Still processing?Downloading an incomplete order shows a warning: the CSV may include pending preorder entries.
Checkout fails?The page shows an error and restores the payment controls. Retry after checking your selection.
07

Check coverage & get help

These paths are available before buying and after installation.

Any visitor
  1. Home / navigation

    Explore the service

    • Read how it works
    • Open Pricing or FAQ
  2. Pricing · /rates

    Check your destination

    • Choose the plan family
    • Select a country
    • Read networks and rates
  3. FAQ · /faq

    Find an answer

    • Device compatibility
    • Payment and installation help
    • Network troubleshooting
  4. Support · off-site

    Ask for help

    • Email: support@silent.link
    • Matrix support link
    • Support widget on public pages
Ready to buy?Use the Buy navigation to return to the plan selection.
Alternate pathsPricing, FAQ and support are independent destinations. Customers can go directly to whichever they need.
08

When payment gets interrupted

Stay on the order page and check the payment state.

Purchase recovery
  1. Payment window

    Close before paying

    • Return to your order page
    • The page checks the invoice
  2. Invoice still payable?

    Resume payment

    • “Resume payment” appears
    • Open the existing invoice
  3. Payment received

    Wait for your order

    • Preparing message appears
    • The page checks automatically
    • “Check now” retries manually
  4. Order ready

    Continue your journey

    • Single → install your eSIM
    • Bulk → download the CSV
Connection or service problem?The order page retries automatically. If initialization fails, it asks the customer to reload.
Invoice no longer payable?Resume is only shown for a new invoice. No explicit expired-invoice replacement flow is visible in this front end.
Older purchase-success link?The purchase-success page redirects to the unique order page and also provides a Continue link.